Frequently Asked Questions
This page answers common questions about services, bookings, and pricing for Aura Property Maintenance.
General Questions
What areas do you service?
We’re based north of Melbourne and primarily service northern suburbs, with some availability in nearby CBD and surrounding areas.
Do you offer both residential and commercial services?
Yes. We work with homeowners, renters, property managers, and businesses across Melbourne’s north.
Are you insured?
Yes, Aura Property Maintenance is fully insured for the services we provide.
Do you bring your own equipment and supplies?
Yes, our team arrives with professional-grade equipment and cleaning products. If you have special requests or sensitivities, let us know when you book.
How do I book a service?
You can book online through our Book Online page or contact us via the website form if you have questions before booking.
How far in advance should I book?
We recommend booking at least a few days in advance to secure your preferred time, especially for larger or once-off jobs.
Can I reschedule or cancel my booking?
Yes. Please give us as much notice as possible so we can adjust our schedule. Details about rescheduling or cancellation will be confirmed in your booking email.
Do you offer recurring services?
Yes, we can arrange regular weekly, fortnightly, or monthly services for ongoing cleaning and property maintenance.
Booking & Scheduling
Service Details
What types of cleaning do you offer?
We provide regular cleaning, deep cleans, move-in/move-out cleaning, office cleaning, and more. We can also combine cleaning with gardening and basic maintenance.
How long does a typical clean take?
This depends on the size and condition of the property. We’ll give you an estimated timeframe when you book.
Do you offer gardening or outdoor maintenance?
Yes. We can help with lawn care, garden tidy-ups, pressure washing, and general outdoor maintenance.
Do I need to be home during the service?
Not necessarily. Many clients provide access instructions. We just ask that you make sure we can enter the property safely and securely.
Pricing & Payments
How is pricing calculated?
Pricing depends on the type of service, property size, and condition. We’ll provide a clear estimate before you confirm your booking.
What payment methods do you accept?
We accept common payment methods used through our online booking and invoicing system. Details will be in your booking or invoice.
Do you require a deposit?
Some larger or specialised jobs may require a deposit. If that applies, we’ll let you know before you confirm.
Can I get a quote before booking?
Yes. Get in touch via our contact form or booking page with a few details about your property, and we’ll provide an estimate.