Terms & Conditions and Privacy Policy
This page outlines the terms of use for Aura Property Maintenance’s website and services, and how personal information is handled in line with Australian and Victorian privacy requirements.
This information is general in nature and does not constitute legal advice.
1. Terms & Conditions
1.1 About Aura Property Maintenance
Aura Property Maintenance operates in Victoria, Australia, providing premium residential and commercial cleaning, gardening, pressure washing, and property maintenance services tailored to the unique needs of our clients.
1.2 Acceptance of Terms
By accessing our website or booking our services, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree to these terms, please refrain from using our services.
1.3 Services and Bookings
All services are subject to availability and may change over time. Aura Property Maintenance reserves the right to accept, reschedule, or decline bookings at its sole discretion. Specific details regarding service scope and timing are provided at the point of booking confirmation.
1.4 Client Responsibilities
Clients are expected to provide accurate information regarding their service needs and ensure safe, unobstructed access to the property. Any notice required for rescheduling or cancellation must be provided in accordance with the specific timeframe discussed during booking.
1.5 Pricing and Payment
Pricing is provided in Australian Dollars (AUD) prior to service confirmation. Rates may vary based on the specific property condition and defined scope of work. Accepted payment methods and billing cycles will be confirmed at the time of booking or via official invoicing.
1.6 Liability and Disclaimer
While all reasonable care is taken in the provision of our services, Aura Property Maintenance is not responsible for any indirect, incidental, or consequential loss to the maximum extent permitted by applicable law within Victoria and Australia.
1.7 Changes to These Terms
We reserves the right to update or modify these Terms & Conditions from time to time. The most current version will be posted on this website, and your continued use of our services constitutes acceptance of the updated terms.
1.8 Quality Assurance
Aura Property Maintenance’s commitment to rectifying reasonable service issues reported within 24 hours, subject to fair assessment and availability.
1.9 Cancellation Policy
Clients should provide at least 24 hours’ notice to reschedule or cancel, and that late cancellations or no‑shows may incur a fee.
1.10 Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Victoria.
2. Privacy Policy
2.1 Information We Collect
Aura Property Maintenance collects personal information reasonably necessary for our operations. This includes your name, contact details (email and phone), service address, booking history, and any details you provide through our website forms or direct messages.
2.2 How We Use Your Information
We use your information to provide and manage our maintenance services, respond to enquiries, process payments, and improve our service delivery. We may also send important service-related communications or updates regarding your scheduled visits.
2.3 Legal Basis and Consent
Information is generally collected with your consent when you engage our services. We only process personal data where it is reasonably necessary for the provision of our cleaning and maintenance services or to comply with Australian legal obligations.
2.4 Storage and Security
We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. We utilize secure digital storage and restrict access to information to authorised personnel only.
2.5 Disclosure to Third Parties
We may share information with essential service providers—such as payment processors, booking system vendors, or IT support—as required to run our business. We do not sell your personal data and only disclose information as reasonably required by law.
2.6 Overseas Disclosure
Some of our specialised service providers or cloud storage systems may be located outside Australia. We take reasonable steps to ensure that any overseas recipients handle your personal information in accordance with privacy protections equivalent to Australian standards.
2.7 Access and Correction
You have the right to request access to the personal information we hold about you or to request that we correct any inaccuracies. Subject to lawful exceptions, we will facilitate these requests promptly when you contact us via our provided channels.
2.8 Marketing Communications
We may occasionally send you updates or marketing materials related to our property maintenance specials. You can opt out of these communications at any time by following the unsubscribe instructions or by notifying us directly through our website.
2.9 Updates to This Privacy Policy
This policy may be updated periodically to reflect changes in our practices or regulatory requirements. The most recent version will always be available on our website, and we encourage you to review it from time to time.
3. Contact Us
If you have any questions about our Terms & Conditions or Privacy Policy, please get in touch with our team. We are committed to transparency and clarity regarding your rights and our service standards.
info@aurapropertymaintenance.com.au
Melbourne, Victoria, Australia
Aura Property Maintenance
+61 411 691 513
Note: For your security, please do not send sensitive personal information via unsecured communication channels.